Pathetic Service

On the 3rd of September 2020 I was involved in a accident where a Santam client bumped into me in a Red Traffic light. My car has been in the panel beaters for 3 full months now. Today 04 December I called i spoke with Matseke at 15:12 where she couldn't let me speak to her Supervisor and she ended up dropping the phone. I called again I spoke with Jessica who said her Supervisor was out and she would leave a note to her to call me back. At this time I haven't got a call from King Price. I have been the one calling using my airtime and I'm not getting the service. You ordered one Brake pipe part knowing very well that you should order 2 and now that causes a delay in my car being fixed. The panel beaters are calling me to say they will close soon and the car would be there until next year if my car is not done. This is a pathetic service from an insurance such as King Price. Could this have been a white person it could have been long resolved but just because am black there is delay. Why should I get this kind of treatment? Why was only one part ordered? Even before you kept ordering parts one by one and still continues to do that? You are failing to provide me with answers.

I am paying a full premium whereas my car is stationary and am receiving a horrible service. I am going to take this further and make sure you lose clients and my Girlfriend who just joined King Price recently ill make sure she leaves including her friends that joined. Your staff is refusing to help me. Why?..The promises that they say they will fulfill they are not. Clearly they are not living the company values You are not prioritizing the clients needs. This is my claim number CKP***/1.