Pathetic service

Bad service we receive from this insurance, they are investigating us like we are ********s after we claimed for our car involved in an accident, they are looking for bank statements of what we bought the day we were involved in accident, where the car was parked at the mall, which i find not relevant to where the accident happened, they have threatened to close and cancel the claim if we don't go with them at the mall to show where the car was parked, I'm not sure if that the valid enough reason to decline the claim but that what King Price will do to us

Dearest Nomthandazo Dorcas Policy no. KP*** Claim no. CKP***/2 Incident date 2025-07-31 We always have your best interests at heart We truly value you as a policyholder and that’s why we’re trying so hard to finalise your claim. However, in terms of your contract with us, you need to comply with our reasonable requests. Here’s the wording that appears in our KPPD (King Price policy document): Keep your promises You need to: • Supply all info and documentation we ask of you, within the timeframe we set. • Provide true and complete info to us and the authorities. We act on the info you provide, therefore any info which is misleading, incorrect, or false will prejudice the validity of your claim This request will expire on 2025-08-25. Unfortunately, if we don’t hear from you in this time period, your claim will be rejected and you’ll forfeit the right to claim from us for this incident. We may also give you 31 days’ notice and cancel your policy if we don’t receive the info we need from you. Just hit ‘reply’ on this email and attach the following: - Set and honor appointment with the assessor Lebo Tladi to visit Rosebank Mall between Monday to Friday, 8am to 5pm. Hoping to hear from you soon! Royal regards,

King Price *** ***