Pathetic Service and Insurance Provider

Since King Price rejected my claim on a basis that i was not aware of, after TWO MONTHS, they now do not even want to send me the documentation so that we can challenge the claim.<br> We are entitled to the rejection letter, sales recording and quotation right? why should we have to beg and wait so long???<br> i got a call on Tuesday afternoon, the 15/03/2016 at 02:20pm, from Dudu, stating that my claim had been rejected on a default basis.<br> I advised that i need the rejection letter and telephone recordings, more specific the sales recording.<br> Yesterday, 16/03/2016, I called their call centre and spoke to a Megan Clark at 10:43am, to follow up on the documents.<br> Till date i have not received anything as they promised. I mean the above should not take longer than a few hours.