Pathetic service

My mum is the insurance policy holder, 4 years earlier we updated the details I was given power of attorney to deal with matters. I never experienced any problems when dealing with her insurance matters previously. A few months ago we changed our policy to the Chilli cover. 🌶. Although she hardly drives her car, king price kept debiting the full amount from the account. Always having excuses that she exceeded by 1km. Last month her car was in the garage for repair and was never used. I was still billed the full amount. Now king price wants to amend her policy but all of sudden don't want to recognize me as th person dealing with her matter. They want to amend her policy without our request. My mum just had a major operation and is busy recovering but they still refuse to deal with me all of sudden they don't have the power of attorney documents that were sent to them. King price service is pathetic. My mum is a pensioner and they are trying to ****** her for more money, they are afraid that I might see through their bull****, so that's why they refuse to deal with me and insist on dealing with a old person who is recovering from a operation, she will be easier to fool. Please avoid dealing with a company that operates under these conditions