Pathetic service

It's indeed sad that I have to compose this email on a Saturday detailing how poor the experience has been dealing with Maletsatsi Makoanyane. She doesn't answer her phone and never returns calls. I have submitted a claim 2 weeks ago and have yet to be assisted with the repairs. The claim was approved after I had to call the independent assessor personally after hours some 4 days after the assessment took place only to hear that he had submitted the report on the 27 February already. A different story as to when I hear the agent saying that they are still awaiting the assessment report. After numerous calls, then I get told that the claim is approved on 6 March 2019 but no repairer had been assigned to this claim.

I definitely DON'T feel like a king. I contacted repair department at kingprice on 8 March at midday to be told that they will get back to me before the close of business..... Im still awaiting the call. Call backs don't work only in the exception if I'm requesting a new policy.

Dissapointed