Pathetic service

Good day KP ********** Please help me. I made a claim with King Price insurance on 20 December 2018. I sent the submitted a claim. I had sent the police case number and ITC numbers on 21/12/2018. I made a follow up in 24/12/2018 and I was I was told someone will call me back, I again made a follow up in 27/27/2018 and then the lady by Anri Quick called. She said she will call me on 28/12/2019 where she will be interviewing me to get full description of the incident and record it. She promised to go to the center to view the footage of the incident to speed up the process of the claim since cell-c and MTN were closed to help trace the last usage of both phones and will only be opening on 7th January 2019. On her feedback she told me she went to the center and was told by center security office that there are cameras covering the place of incident, this feedback was in contradiction with what I was told by the center security office when I ran for assistance on the day of incident. And in case cameras are very much visible for her to see in all entrances of the center., this gave me doubts and told myself I will follow this up. She called me on the 3rd of January to send me forms which she did for me to fill up and be sent to network for them to trace last use of cellphones, I did not nit immediately send back because I had gone to center security to ask of the person who came to ask about my incident and was told on 29th and 31st of of December 2018 no body came to them to ask about my incident and rememberd that I did come to them for assistance and responded well to me on that day of incident. This surprised me, but in any case I recieved an email which said my claim has been rejected and will only be opened again once I have sent requested documents from me on 17th January 2019. I sent back the Documents to her after the 17th and she said said she will send to Networks. I gave her feedback of what was said to me by center security office and she changed what she said saying she did not go to center secboffice but had ask security officer about cameras of the center, I asked her to go back to the recording of her feedback because she had said to me all our communication will be recorded, she has not done so till today. The name of the person she said she spoke to at the center has never been employed by center security, and in any case all guards of the center have name tags to easily identified. I called to follow up on the claim and was told by a guy who was not willing to help me that my claim was rejected on 17th January 2019, I told him I've been in communication with Anri and he insisted that if I have a problem I should just consult insurance ombudsman, even though I had told him I've in communication with Anri, he just said said that was the last communication in my claim. I sent her an email about this, and she responded the following day saying she is out of office and will only be back the past Monday. She has not communicated with me since then.

On feedback she gave me about network a response from MTN was saying my wife number is registered by someone else details and cannot be provided with requested information. I told her that my wife went to MTN for swim swoop with her ID and proof of residence so I would know anything about that. Please help with what one can do in this instance because I'm paying this policy a d joined King Price after a very well presented service to me. Now I'm surprised when I make a claim there's a lot of issues for me to be assisted with my claim. All the communication I have doing with her is not included in history of the claim and I have all those emails hence I was surprised when I was told my claim was rejected in 17 January and yet I've been communicating with Anri. Is she still checking with networks and so she still looking for the recording of the feedback which she gave I requested her to go check? For how long should I wait? Is she too busy to help me or there are claims which are of priority than mine, or is this the way to say cancel your policy with King Price because you are not important Mr Mhlaba?? Please help me. KP **********

Warm Regards

Zanemvula (Mvula) Mhlaba

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