PATHETIC SERVICE

I currently have 2 vehicles insured with king price excluding the vehicle in my current claim. After a traumatic experience in a serious accident my husband called through to put through a claim for my accident on the 3rd of August. I was in serious pain and could not talk yet the consultant insisted that no one can speak on my behalf. After the gruelling experience of logging the claim and being on hold i requested my vehicle retail value and turnaround time for payment. The consultant stated she couldn't tell me what the retail value was as she has no access to this information and turnaround time would be 10 to 14 days. She also stated she(Dudu) was still on training. No one bothered to contact me and provide feedback from that point on wards. I called through on ********** 050 many times and spoke to different people who always provided contradicting information to the information received on previous calls. I stated to 1 of the agents that i need a time frame on how long the claim would take to be processed as i do not have a vehicle since mine was written off. The agent had the nerve to state "yes but who wrote the vehicle off". Dudu only called me on the afternoon of the 10th of August. I had already called the call center early that morning and was advised that the report from the assessor was received and on the system yet Dudu stated she only got the report after 4pm on the 10th. Dudu stated she now only needed to get a settlement from the bank. Its now the 15th and still no feedback from Dudu. I called through twice today and the consultants give me different feedback as per notes made by Dudu. Florence (the agent i spoke with last) stated she was sitting directly opposite Dudu however she cannot give me a time frame as to when Dudu would call me. She stated however that she would remind Dudu to call me. Dudu has not called me back yet. How long does it take to provide feedback or for a claim to be approved??? What is the point of having insurance. If this matter is not resolved IMMEDIATELY i will be taking the matter forward to the INSURANCE OMBUDSMAN. I cannot be patient any longer. This is unacceptable.