PATHETIC SERVICE!!!

Hi<br> <br> Firstly i had isssues with my premiums increasing twice in a period of 3 months which is really pathetic. Well i spoke to the retentions guys yesterday for the policy to be cancelled with effect from 28.02.2015. No one advised me that my premiums will be debited today. <br> <br> Then today to my suprise when i try putting petrol in my car - i am advised that it bounced back due to insufficient funds!!! who gave you the right to debit from my account on the 4th? As per my contract the agreed debit date is the 27th of every month and i trust you guys to debit on the 27th and not any other date. I would understand if the 27.01 was on a weekend but it was not. I want the money to be paid back in my account TODAY AS WELL AS BANK CHARGES AS my account is overdrawn. If i need to drive there - trust me i Will. And i also want to speak to the CEO - Not a team leader or manager. This is really bad service. you cant do as you please on my account. And if you didnt debit on the 27th as per the agreement then thats your problem! I need to send money to my grandmother as she needs to go to the hospital tommorow morning. I am so disgusted by the service! ***.