Pathetic pathetic pathetic!

I just want to inform everyone of the ********* and atrocious behaviour of King Price Insurance we have recently experienced a very short while after we were ****** at gunpoint by 5 armed ******s of which at least two of them had guns on us the whole time and we were bound up. All this whilst our special needs daughter needed to witness and be part of the the sick process scaring her for life probably.

To top it all very arrogant accessor visited us, making US feel like the ********* from the start, even asking us about laptops we bought before we were even insured with them! Althought we gave proof of everything ****** he questioned every thing I presented in a very sarcastic and challenging manner. Remarks such as "now I wonder why they did not ***** the modems?" ( well why did they not ***** the microwave???? Or the slow cooker or my expensive sew ng machine?? The answer is WE DONT KNOW!!!! We wish we know why they chose OUR house ruining my special needs child emotions for life and also thereby exposing us to abusive and degrading treatment from your so called "musketeer". Like a photograph of the tv, asking why would we photograph the television? Like I said we have a child with special needs. The specific photograph was to have a record of a specific science experiement we did that day. Not to mention that I should NOT have to explain to him why my television was photographed!!!! Its got absolutely zero to do with HIM what I photograph in my house or not. I can take thousand photos of my television or whatever I wish and it still got nothing to do with him.

Best of all, We also provided him with proof of our camera that was ****** by showing him the battery charger that the ****s did not take as well as the booklet that came with it. Here I need to mention that he requested my childrens (who has left the house already) persononal information like their names and cellphone nrs. The afternoon after he was with us my daughter phoned me from Bloemfontein asking me why the insurance people phoned her saying we said the camera was with her, which it was not!!!! He very well known that we reported it as ****** and that we shown him the battery charger but still he phoned my daughter, lying to her!!!! He acted very suspicious because my previous laptop (not insured with them) broke and I send it to my son who has a little it background to maybe try and fix it. That laptop has absolutely nothing to do with the whole claim, was not insured with King Price and was the reason why we bought another one!!!! As it was broken. Not that that have anything to do with him once again!

Now all of a sudden they refuse to even mention our cellphones on any forms saying that is was not specified but he asked us all sorts of question regarding the cellphones that day as well. If it was not insured because it was not specified why did he not say that from the beginning and why did he request us to go an block the phones at Telkom and send him proof of that?

Furthermore he started questioning me about the worth of the contents left of our house but did not explain to me why. I did inform him that it was difficult as I dont know the value of most of the stuff. He said he is going to ask me because woman know these stuff better(my husband was called away for a while while this happened) and I am not even the insured or have any clue about prices of household contents. He miscalculated all the amounts he written down and only afterwards (and here Inmean after theybsaid what they are going to pay out a day or so later we recalculated and saw that he made a "mistake" of few thousand rands. So he did not even check his own work. Even King Price acknowledged that!

They made a recording of our conversation, not asking permission to do so and also just telling us we must not worry about that thingy which make the recording. Now they very selectively use some of that info but also ignore others!

From the onset, I , like the fool it seems I was raised, to be polite and welcome everyone into my house very friendly not reckoning that these people are even more cunning than the ****s who ****** us and no friendly word from there mouths youvcan yake as sincere. In fact we even added stuff to our calculations which he did not even bother to record while he was here, but he has the audacity to handle us like *********. We may have a simple poor mans house bit we are not stupid, we are not dishonest and we are also no ones fool. We honestly reported the things ****** from our house! We did not even want the cash if they could just replace our stuff as our special needs daughter cannot be educated without her tablet, laptop and tv as she suffers from severe dyslexia, dysgraphia, apraxia, Neurofibromatosis and severe adhd. We have NO NEED to lie about this as we need all this stuff to just continue our life journey woth her! She is mpre than a month behind schedule now! The police were here, the neighbours saw the actual happenings for a while so I cannot understand why King Price needs to treat us like ********* while all we want to do is get on with our life which is already **********ly difficult after such a violent intrusion and ******* of our home!

I can just advise anyone to remember this fact when choosing insurance....we chose them because of their cheap prices. But believe me, places like these are not cheap for no reason!

Just the way the accessment form was filled in show of a total lack of interest to be if any help to us,the victims in this whole sick saga.

On RSG radio station is always a insurance giy warning against these so called "cheap" companies. Well here it is. Jist knownone thing for sure. We have been friendly. Invited you friendly into our personal space and you abused it but even phoned my child 400-500 km away from us and outright **** to her. It makes me sick to my stomach that someone can be so *********. They even refuse to answer my husbands emails after they have done so once with very selected answers. They can be very sure that we, who by nature is not vindictive people, will indeed make use of the ombudsman to report this as we find it unnecessary, unfit, ********* and least of all what we need to deal with now after such an incident where we are just trying to get the s****s of our lives together.

They are most definately only it for themselves.

Even our medical aid which do not include cover for this in our plan have made provision so all three of us get to see a psychologist for a few sessions to come to terms with what happened. Maybe King Price should learn a lesson from them.

Think twice before using them! We will surely report them!