Pathetic is a to good a word for the service I have recieved

I have registered a claim with King Price for damaged due to electrical surge during a thunderstorm. It is now close to a month and the assessment is still outstanding.

The assessment was originally done by MANGO HOME APPLIANCES on all the faulty devices including a gaming PC. The result came back that there was just a loose connection on the PC after which they then return it, still not working ( A power supply running does not mean the PC is working). It was then arrange that Mango Appliance recollect the faulty PC, do a re-assessment and resubmit a report. A week later and still no report as promised to me by both Mango's MD Hilton and a supervisor with the name of Shaldon Harilal from King Price Insurance. This should have been done by Tuesday, (fool I was thought it to be Tuesday 27/03), With Sheldon on Leave till after Easter Weekend, Babara Kutumela from King Price Informed me that there is no manager available to assist me with my query / complaint when I phone at 12:00 pm on Wednesday 28 March 2018. I have to wait till they have time to phone me in their busy schedule. In the mean time I sit without essential equipment such as a fridge / freezer for close to a month.