Pathetic Customer service

I am so disappointed with Kingprice service. I had an accident beginning of November 2022 and to date, I have been informed that the repairer is still waiting for a bumper from the insurance, This is utter nonsense, how long does it take to get a car part?This was after it took them a month to assess to my car and approve my claim, when I enquired, I was told that the delay was caused by loadsheadding, nonsense. the level of service is very poor and one consultant I spoke to in December also had stinking attitude. Can Kingprice indicate for me when are they going to finalise this claim or atleast give a turnaround time of their processes so we know how long they take to help their clients?