Pathetic claims handling

@Today, the 20th of April 2021 my claim hasn’t still been resolved, not even their assessors have contacted me yet all the requested documentation was duly provided on time. The incident happened on the 1st of April 2021 when I found my car lifted on paving tiles after all 4 tyres & rims were ******.

I was advised that Sebastian was going to call me a week ago and he only called yesterday after he received my complaint via email and promised to resolve my claim and return back to me before the end of the day yesterday but till now, he has not emailed or called me.

If I haven't replaced my tryres, does it mean that till now the car would've still been parked on paving blocks waiting for their assessors?

I am not happy with the service I’m receiving @King Price at all.