Pathetic

I’m very disgusted with service received from King Price insurance recently! We’ve had problems with our fridge and microwave as the microwave stopped working and the fridge stopped cooling the products and became very hot. After so many days someone came to assess the damages and advised the microwave is dead and that the fridge has a water leak. Long story short, the microwave was authorised for replacement but not the fridge as apparently the fridge has been worked on and that it is leaking gas. Two different stories which doesn’t make sense to me! Also where is the prove that it was worked on? As I don’t recall that fridge been worked on since new. Worst is I have to pay R1500 excess for a replacement microwave that is R2099 yet the policy schedule shows R1500 or 5% in claim value, I asked the question and I was told oh that’s the procedure! I mean it is either 5% of the claim value or R1500 don’t confuse people and when it comes to claims you want the minimum excess! There also was no response from them and it is so disappointing as I always bragged to my friends and family saying that if I request a call back on the KPI app they call me instantly or at least that is what was happening in the past, but I’ve noticed a pattern when it comes to claims they all of a sudden can’t reach you! Even the callback request that I bragged about isn’t working. I WILL NOT RECOMMEND KING PRICE INSURANCE TO ANYONE! STAY CLEAR THEY ARE ONLY NICE WHEN SIGNING YOU UP OR MAKING CHANGES TO POLICIES OR WHEN TAKING YOUR MONEY, BUT WHEN IT COMES TO CLAIMS I GIVE THEM -10. KING PRICE YOU HAVE LOST A VALUED CLIENT FOR GOOD.