Pathethis service from King Price insurance and their service provider DGC Glass

I put in a request for a windscreen on the 07 July 2023. King Price approved the claim and handover to the service provider to facilitate the necessary with me. The service provider came twice with the wrong windscreen. Almost a week passed by after the second visit and the service provider did not get back me. I called the Insurance to report, insurance put me on hold for 15 minutes - transferred me to the service provider who put me on hold for another 15 minutes. I called the Insurance again requesting feedback. Service provider(manager) calls me not even knowing that his people had come to change my windscreen twice with the wrong item. The windscreen was changed a week later. Immediately after changing the windscreen the sensors on my car stopped working. I called the service provider who sent his guy out again and then claimed that they did everything correct and that I must send the Car to the dealership for a diagnostic check of which they will cover all costs. Insurance was notified thereof. I have called the service provider, who upon the first attempt cuts my call, and then does not answer my calls two times thereafter. I called the insurance twice and was given feedback on both occasions that someone will call me from both the insurance and service provider to ensure that this matter is closed out - I have yet to receive feedback from both parties in in the last 4 days. Pathethic service from both Insurance and Service provider who is known as DGC glass.