Painful Experience

This is the worst insurance company that I have ever dealt with in my entire life.My husband was involved in an accident over the easter weekend.To date the car is yet not fixed.This was a third party claim but I have never experienced such turmoil pain and agony with such inefficient people at king price.Firstly the lady that was dealing with our claim was so rude and arrogant not even helpful to a percentage.At one instant she asked me to go my insurance if I am not happy or I can take it up with further management to lay my dispute.When I asked her to furnish me with management details she was not in a position to do so.King price asked my husband to get three quotations from panelbeaters to have the repairs and damages assessed.Reason being for this I am not sure because it did not even carry weight.After getting all the quotations and forwarding a 26 page email to king price,we were contacted by the assessor only to say that he had a look at the photos of the car and from his perception king price will only pay for certain damages done to the car.That was what he actually gathered by looking at the photos.How can a assessor determine a claim by looking at photos.When we contacted him he said it will cost a lot if he has to come out and view the damages. So why the need for the quotations.Why didn't he just ask for photos from the inception.After much agony in this whole situation king price decided to settle our claim by paying us R9953.00. in settlement of the claim. To date we cannot even cover one third of the damages with that payout. To cut a long story short after they decided to pay us this settlement we forwarded all documentation to them. A week down the line I contacted them to find out about the payment bearing in mind its almost three months I am sitting without a vehicle ,I was told there payments take three weeks to be processed.Can you imagine with advanced technology of EFT payments this company is still behind the wheel.After much screaming I was emailed by a lady to say they have escalated for immediate payment and they are so sorry about all the inconvenience.It will be paid out soon.This is an unforgettable ordeal and I will surely not want to hear the name King Price ever again and never will I recommend them to anyone.