1 reviews | Active since Apr 2011
Overcharged premium three months running
End of September I took out car insurance with King Price, premium of R 831.13. This reflected on my policy schedule and all was well. 01 Oct I am incorrectly debited R 963.80. Emailed/phoned King Price, and after a struggle of about three days to have the correct postal code reflect on my schedule, a refund is processed. I am told by Mark Wickwar that my premium the following month would be correct. 01 November I am debited R 937.87. I'm on the phone to Mark Wickwar again, after being ignored for two days via email. I had to call an agent and have him summon Mark to speak to me. I am assured that they are working on the policy schedules. I am refunded again. I then receive an sms and an email 19 Nov stating that my premiums are unpaid and that my cover has ended. Mark tells me this is an error and that my policy is active. 01 Dec I receive another sms and email stating the same thing, and for the third month I am debited for the incorrect amount, this time R 906.99. <br> <br> I have now dealt with Nicholas Kriel, Simona Govender, Sharon Marulana, and Mark Wickwar. The only thing currently decreasing every month with King Price is my patience. FIX YOUR INCOMPETENCE!
It's really heartbreaking for us to hear that you had a bad service experience from us. We can't undo what has happened, but we appreciate you letting us know about this, so that we can take some action towards trying to make up for it.
Mark has been in contact with you to discuss your concerns and the way forward. Thank you for your patience and understanding.
Royal regards
The kings court
It's really heartbreaking for us to hear that you had a bad service experience from us. We can't undo what has happened, but we appreciate you letting us know about this, so that we can take some action towards trying to make up for it.
Mark has been in contact with you to discuss your concerns and the way forward. Thank you for your patience and understanding.
Royal regards
The kings court
