Over deduction

I removed two phones and added one to my policy, but the debit order included these items.<br> I reported it the same day my debit order went off and have been following up on the refund for over a week. I spoke to billing manager and was promised that payment would be made, but I just checked my account and there is NO payment.<br> <br> This is totally unacceptable and has all the trade marks of incompetence even at manager level. The refund must be made by no later than Tuesday coming, no excuses.<br> <br> I will be looking for alternative insurance due to this.