Outraged & Disgusted -

I am so disgusted and outraged by the service experienced its actually hilarious. Ive dealt with a team manager and the manager of the department and none of them are competent enough to assist me. I even sent an email to the Head of Dep and still to now never got a response. I requested for my claim to be processed and was asked to provide the team manager with 10 days from the 23rd Nov for him to finalize my claim. I allowed the opportunity as I am going on holiday by the 8th. Now all i hear from the manager of the dep that they still have until the 8th. Not sure how they got the 8th when 10 days from the 23rd is the 7th. The claim was supposed to be sent to management for authorization on Thursday however it was sent on Friday. When I called in on Monday they advised me that it takes about 24 hours for authorization however still nothing today. I called in this morning and the claims lady dealing with my claim tells me I follow up everyday and that is why I am frustrated and the agreed date is the 8th so I will get the offer by the 8th. I was told on numerous occassions that they are not contractually obligated to me. Is this the kind of service one must deal with when your client was at fault? I dont want to be contacted by any of the people that has called me already because if one more person tells me about turnaround time or the 8th I will lose my mind. If my claim is not finalized today and paid out by the 8th the matter will be escalated to the CEO. I am now at a point where I cannot handle this lack of competence and no care attitude. they claim they treat their clients like Kings and the people that their clients bump into like *********?????