Opt for a higher premium rather, you cannot claim anything out of King Price

I am truly concerned at all the good ratings I am seeing about King Price when in my circle I am not the first or second that has had a bad experience with King Price.

My accident was on the 22nd June 2018, I called the call centre and was told that I would have to submit a claim on Monday as it was a Saturday. My claim was eventually submitted the 25th of June and I got an outcome on the 17th July 2018 (a month later). The outcome was that my claim has been declined based on the fact that the time given about the accident is "incorrect" and when proper investigation was done. They have reason to believe that I was drunk.

I have a serious concerns about this outcome and how the claim was handled.

1. There was no sense of urgency in how my claim was handled, King Price knew fully well that I did not opt for a courtesy car option. I had to keep on following up and calling King Price for almost a month to get feedback. Even when I did get feedback I had no comfort in the fact that I would be assisted. My car is kept at one of their s****yards, I do not have confidence that I will find it in the same state, as when it was towed??? I have since asked the "musketeer" to send me address so that I can pick it up, 2/3hours later I am still waiting for the address this means my car will spend a few more days at the s****yard.

2. Concerning the reason that I was drunk, I asked the assessor how was this proven - His response was that people saw me. (my issue is that my statement, which I provided had no transaction proving that I was drunk or bought any alcohol the night before or even on the day of the accident, there were no bloods taken to support this claim, the witness who was travelling behind me was never contacted, so how did they come to such a serious accusation?)

3. Un/fortunately for me I have other resources in terms of transport and so on, but what about an average person who is depended on King Price to assist in such a situation?

King Price wants to make sure that they do not pay claims, the outcome letter says that they will be refunding me my final premium, question is 'what about all my other premiums?' I have never claimed till now! customers might get good service at the call centre but I bet you, claim time is a totally different story. If you can pay R200 extra, please do so for your own peace of mind...

I hope this can help someone else not make the same mistake, please opt for a higher premium if you can. this is just not it!