Onaanvaarbare vertraagde diens!

Item: King Price Insurance
Rating: 2
Author: Gert B

Ek het 2/8/2019 'n ongeluk gemaak. Die insleepdiens het telefonies met King Price in verbinding getree om magtiging te kry om my voertuig in te sleep. Ek het die volgende dag die saaknommer gekry - wat 'n Saterdag was en dit Maandag (5/8/2019) aan King Price verskaf. Die asessor was gister by my voertuig. Volgens King Price moet ek nou 3-5 werksdae wag voordat ek weet wat die skade aan my voertuig is!! Hoe is dit moontlik?? Dit is onaanvaarbaar! Ek het nog nooit sulke swak diens by 'n versekeraar ervaar en dat mens so lank moet wag nie! Ek het op die stadium nie 'n voertuig nie en wil graag so gou moontlik my voertuig laat herstel. Hoekom neem dit so lank???? Dit is onaanvaarbaar!!! Ek betwyfel my besluit om by King Price aan te gesluit het!!

Helpful (0)

Replies (2)

King Price Insurance's replyOfficial

08 Aug 2019, 15:24

Although we’re really sorry that we didn’t deliver the royal service you deserve on this occasion, we do thank you for letting us know about your poor experience. It gives us a chance to improve the way we do things. Our claims department has been in contact to discuss your concerns and the way forward. Should you require any further information please do not hesitate to contact.

King Price Insurance's reply08 Aug 2019, 15:24

Official

Gert B's updateReviewer Update

17 Aug 2019, 11:42

Thank you for King Price’s prompt response! It’s now 2 weeks later and I already have my new vehicle! All done! Keep it up!! Amazing service! I think it was just a misunderstanding.

Gert B's update17 Aug 2019, 11:42

Reviewer Update

Thank you for King Price’s prompt response! It’s now 2 weeks later and I already have my new vehicle! All done! Keep it up!! Amazing service! I think it was just a misunderstanding.