Ombudmsn at King price not responding to claim

I haven't received any form of communication from the Ombudsman at King Price<br> <br> Please listen to the call recording. I have asked about the geyser and the pipes regarding cover under the insurance which is covered in this policy. <br> Why is my claim being refuted when the sales agent confirmed that I am covered under the policy? <br> Please take note of the policy document attached, this wasn't sent to me at the time when the policy was approved. What was sent to me was the breakdown of the premium policy.<br> I need proof on their side that the terms and conditions were sent together with the policy document as per the premium breakdown.<br> I urge you to listen to the Sales recording which I specified about the geyser and the pipes which Mr Sekgala confirmed being covered.<br> Also note that my claim is to repair the ceiling and not the pipes. I had a guy from the Hollard emergency assist come out to repair the pipe. <br> Please can you provide me with a formal response urgently as I have included you in my claim yet you chose not to respond. <br> <br> I await your response,<br> <br> Mr K Kelly