Obstructive Policy Cancellation Process

On the first of April I notified King Price by in writing by email that my policy must be cancelled as follows: "To whom it concerns,

I hereby instruct King Price to cancel my policy and require confirmation that my vehicle will be insured in terms of this policy until and including the last day of April being the 30th of April. The cancellation should take effect from the 1st of May 2026." I received an automated reply message but to date have received no further communication from King Price confirming that my policy had been cancelled in terms of my correspondence. On Monday I called King Price to get telephonic confirmation of the cancellation but after holding my called was ended before I get speak to an agent. King Price must send me written confirmation that my policy has been cancelled in terms of my instruction to them on the first of April. Any attempt to process another debit order against this policy will be reversed with my bank.