1 reviews | Active since Jun 2011
Nothing done after 3 weeks!
I had an accident on the 16th of September. It is now the 7th October and nothing has been done about my car. Nobody gives me feedback, answers my emails or returns my calls. I gave the case number, accident details, third party details and witness details all by the 19th. I have been asked for the same details 3 times from various people. Nobody knows what is going on. King Price instructed to DALS. Their service was amazing. Then King Price moved car the car to another panel beater. After a week of nothing being done again, the client service guy called me to say the claim had been approved and proceeded to tell me the car was in their yard and then at DALS after they had moved it to Farbers. Completely clueless as to what is going on their own company. Disgusting service. Definitely cancelling policy.
Thank you for getting in touch with us. We'd like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we've disappointed you.
Ivan from our claims department has been in contact with you to discuss the outcome of your claim and status of the vehicle.
Should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court
Thank you for getting in touch with us. We'd like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we've disappointed you.
Ivan from our claims department has been in contact with you to discuss the outcome of your claim and status of the vehicle.
Should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court