Not truthful

I am writing this email in extreme frustration and disappointment regarding the outcome of my claim. The decision that has been communicated to me is simply not right, and I strongly dispute it.

From my understanding, it makes absolutely no sense for this issue to be classified as wear and tear. The washing machine is only three (3) years old, which is relatively new for such an appliance. If this were genuinely wear and tear, I would expect multiple functions to be affected. However, that is not the case.

The washing machine still turns on, it washes, and it rinses without any problem. The only function that is not working is the spinning cycle. How can a single failed function automatically be labeled as wear and tear when the rest of the machine is operating normally?

Furthermore, during the assessment, the assessor himself mentioned that the washing machine still looks new. He opened the unit and advised that the issue could possibly be related to the motherboard. This directly contradicts the explanation now being provided to me. At this point, I am receiving two completely different versions of what the problem is, and that is unacceptable.

Two people cannot inspect the same appliance and provide completely different conclusions, especially when one suggests a possible mechanical or electronic fault, while the other dismisses it as wear and tear without proper justification.

I pay my insurance premiums in good faith, trusting that legitimate claims will be assessed fairly and consistently. This outcome does not reflect a fair assessment, nor does it align with the information that was shared with me during the inspection.

I am formally requesting that this claim be reviewed again, with a clear and detailed explanation of how this conclusion was reached. If the claim continues to be declined, I expect a full written technical report explaining exactly how this issue qualifies as wear and tear on a three-year-old appliance with only one failed function.

I trust this matter will be taken seriously and resolved urgently, as the current decision is both disappointing and unjustified.

I await your response.