Not the same King Price Insurance as back then!!! WATCH OUT!!!!

Honestly I've been very satisfied with King Price as I've been insured with them since 2017, satisfied to the point I would reject any other car insurance attempting to beat King Price. Until recently!!!!!

Before recently, I've received good service and have had 2 minor claims which were handled with ease. I went on and insured 4 other vehicles (total 5 cars) , since I was confident to be well covered as long as my premiums were paid and kept updating information should there be any chances.

Early March 2020 I scratched my 2018 Renault Clio RS Trophy attempting to park it in a very narrow garage with a minor steep, the car slipped on the steep as it's an automatic thus hard to balance slowly unlike manual cars (I slightly step on the accelerator after releasing the break trying to enter, but the accelerator was too sensitive)

I contacted King Price to alert them on the incident and lodged a claim. Everything went well, I explained everything that happened, sent the pictures of the garage and damages on the garage as they requested. All information was provided, took my car to the assessor and the claim was approved. My vehicle was eventually dropped of at the repairer FULLY DRIVING ON 4 WHEELS BY MYSELF.

Cut a long story short, assessment mentioned to fix some body work and fix scratches on the two affected wheels.

17th August 2020, I receive a call from AutoMagic (the repairer) telling me that one of the rims supposed to be repaired for a scratch is too damaged to be repaired, and mind you the rim had already been started on and some paint layers of the rims had been removed. Repairer told me that the they would request for a new rim.

Last week I get notified by repairer that the new rim was declined. The repairer also mentioned that I need remove the car because they need to attend to other vehicle space. Mind you, I have to remove the car AND NOW IT HAS 3 WHEEL, plus Renault RS cars don't come with sparewheel at all from manufacturer. So I'm stuck with a car with 3 wheels that came driving perfectly on 4 wheel, that need to be out the workshop.

I then call King Price several times for days, explaining to every consultant about the issue at hand. Spoke to everyone at King Price, and everyone would refer me to everyone else. Literally spoke to more than 10 consultants for several days. Until I got to Chris du Plessis (assessor), who promised to inspect my rim from the assessor - he didn't get back to however spoke straight to repairer that it is declined. Tried calling him several times again without success. Then spoke to many other people on call centre, Spoke to Lisa, then Megan, and many other. (plus no one has direct numbers so you must explain your story to a new person!!!!!!)

Then sent an email this morning at 1am as I couldn't sleep, I cc'd everyone, some even decision makers: Chris Du Pluessis, Flip Venter, Megan White, Lisa Tshangela everyone!!!

Till I got to the Manager Assessor called Goolam Vallee, he just arrogantly told me that they wont get the rim replaced, that time he didn't even know the whole story, I could tell from asking him questions. He they told me I should prove the rim was not damaged before!! That time all assessment pictures were sent to KING PRICE before the vehicle was taken in. I was at the repairers when I was speaking to him, then told me he wants to speak to the repairer not knowing he was on loudspeaker, "

" he told them to put back my old rim so I can just go, the repairer rep**** that it is now impossible since the person that attempted to fix my rim tried and cant pump the tyre when put back on the rim)

Mr Goolam Valle then asked the repairer if they can't get some normal secondhand rim to put on my car so I can leave, the repairer rep**** that he can't.

As we speak my Renault CLIO RS 220 Trophy is at Automagic with 3 wheels out of the 4 original I dropped off with and has an old Mercedes benz rim on the 4th wheel.

I have all pictures. Mr Goolam Vallee even told me I'm more than welcome to call my lawyers.

What hurts is that King Price is not even questioning the person the appointed who attempted to fix my RIM.

Completely Unbelievable!!!!

Anyway I will be getting new insurance quotations on all my vehicles.