Not sticking to their agreements

on the 29th I took out comprehensive car insurance, they had to take the debit order off on the 2nd in order for me to drive the car off the floor. Because of their system failure the and incorrect info given to me over the phone via the rep, the debit order didn't go off. now on the 5th they want to take the debit order, because they think it is their account and they can do as they please. Im a new client and on the 1st payment date they messed up, and now they cant even fix it. I need to suffer all the bank charges and they want to give me an apology letter and pay the charges but who is going to remove the red flag on my name??<br> BAD BAD insurance company