Not so simple insurance

<p>My wife and I bought a brand new car in May. After looking for insurance we settled with King Price as they gave us the best deal... or so we thought. About a month later a guy drove into our stationery vehicle and I called King Price to inform them and apparently my excess which was supposed to be R5000 has now almost doubled to R9000. The damage to the car is R9300 so this fabulous insurance is now covering me R300 on the repair. This didn't bother me because the guy that drove into our car was supposed to pay the balance but now my so called insurance seems to be on his side, saying that he agreed to pay R500 a month and I should just accept that but in the mean time I have to outlay the whole amount and wait to get it back in dribs and drabs. So this brings up the question, what am I really insured for with this company? Being that we have a written letter that the guy acknowledged that it was his fault the right thing to do was not expecting to put YOUR client out of his own pocket as to cover the entire repair and make me feel as if the 3rd party is the one that was insured with you guys. There is nothing King about this insurance and I feel as if I have been conned by you guys. Advice to others that are looking for insurance is to steer clear of this Company as I am really disappointed that only at claim stage I was told that my excess doubled. I was with Momentum before this and starting to regret moving to you guys. Nevertheless if this is not sorted out and I am not treated like a valued client I will be moving away and creating awareness on every social media site available.</p>