Not so "royal treatment" after all

The past two and a half months have been an absolute nightmare dealing with King Price Insurance. This was my first ever accident and I have been insured with them since 2018. A delivery van's brakes failed and drove into me, causing me to go into the bakkie infront of me.

Royal treatment is not what you'll get from this non-service provider. The staff is quite friendly but I have learned this is just a tactic to get you off their backs for a while. The people assigned to deal with your claim will not do so and are never available nor do they return calls or respond to emails.

I have been sent from pillar to post. My car has been in repairs for over 2 months and I have been left without a car for weeks even though the delay was from their side. I have just collected my car this week and got stuck on the road the next day and ironically neither the assessor nor panel beater were available when I tried to call them and had to have my car towed to my offices.

When they called me back eventually, the panel beater advised that I should take it to VW because when I took the car from their workshop everything was working fine. He then called me back to say they'll collect the car and sort the issues.

When I recieved my car back the second time, I booked it into VW just to make sure eveything was okay. The technician found multiple issues, some that will be covered under my warranty but others that will not be due to poor workmanship from West Rand Panel Beaters - they GLUED the manifold intake back onto the engine!!!

I emailed the report from VW to King Price and West Rand Panel Beaters, THEN - Werner Du Toit - the assessor at King Price then tells me they never worked on it as it was not damaged. VW also found the one light above the number plate replaced is not specified to a Polo - they used 1 VW LED light and 1 normal yellow light.

I bought my car new and have been the only owner of this vehicle. I also have had the same service technician for the past 3 years.

This service is appalling and King Price does not have my best interests at heart. They've surely debited me for the past 2 months I havent had my car, and I have had to pay the access from pocket because they will only refund me IF the recovery is succesful.

I would not recommend their cheap premiums - because that is exactly the service you will get!