Not So Royal Treatment

Unfortunately a low rating for King Price from me - I've had a building claim for storm damaged logged late last year. Have had new laminated floors installed but the floors expanded on a particular space but damaged the rest of the floors. The contractor points out the uneven foundation is cause to the damage to the rest of the floors but I have NOT had these issues to my previous flooring. This has been ongoing since December last year and I suggested the contractor liaise with KP to discuss tiles as option, as this will remove these flooring issues. KP had declined the option for tiles, never contacted me to make me understand why. I had sent an email to KP requesting the claim be reopened due to these issues I still experience and no response. Requested a Call Me Back from their app but no call back. I had to call in spend about 10mins explaining the issue to the first consultant only to be forward onto another consultant from claims and then needed to explain once again, this consultant mentioned that he will escalate the matter to management who will call me regarding - No phonecall received. The contractors have no idea what to do as a repair will not solve the problems. It will occur again. KP WHAT DO I DO?