Not so royal service

I’ve always raved to family and friends regarding my experience with king price. Little did I know that if I don’t do things myself the staff are not helpful at all. I had an accident on the 27th of July. I was unable to drive my car this being different to the other claim where I could. Having to rely on king price team to ensure my car gets repaired is where it breaks down. Towing, rental car and assessment was done in 2 days. Claim approval required me to call in multiple times to beg the person looking after my claim to do their job. I eventually did it for her and my claim was approved 4th august. My car hasn’t moved since the 5th of august. The assessment center claims to have received no instruction to move the vehicle and neither has the auto repair shop. I then requested to have my repairer changed 10th of August since no one cares but me(rental period has an expiry date but I’m the only person who thinks about this) my assessor is on leave granted. His colleague was supposed to call me and never did and neither did any other consultant. If I’m not kept up to date by people who supposedly care I have definitely not received royal service this time round. Communication is key and I feel like it takes one individual to do their job and get me answers and not excuses and pass the buck to someone else. It’s ridiculous honestly and a poor experience for me as someone who when not reliant on king price staff to ensure the vehicle gets repaired my claim was smoother.