Not Royal Service

I wish to lodge a complaint against King Price for poor service.<br> Accident was reported on Friday 05 June and my wife spoke to Tumelo<br> Immediately after the call we e-mailed copies of the accident scene together with images of the licence discs of both our vehicle and that of the offending party.<br> On Sunday 07th we sent through images of the SAPS accident report as well as the SAPS case number<br> After hearing nothing from Tumelo, we e-mailed to enquire if all the documents sent was received.<br> We were not happy that we did not receive this acknowledgement but had to enquire about it - this in our opinion is NOT Royal service<br> We were informed that the assessment was completed on 09 June but Proline informs us that as at 12th June, no authorisation was provided and that King Price is still busy with the administration of the claim.<br> Today I was informed by a consultant that the administration is still being done and that we can only expect completion of the administration of the claim by the 22nd and only then can repairs begin on our car.<br> This means we can only expect to get our vehicle end June, beginning of July. This is not acceptable since the accident happened on Friday 05 June at 07am