Not insured as requested

King Price failed to update my policy as requested, the upshot of which is that if the item had been ******, I would have been without cover. They failed to respond to my emails asking them to update the policy, Jonathan eventually phoned me, wasted half an hour of my time updating my policy, and I found out today that he hadn't actually done anything. I've been emailing Mowbray asking for confirmation of my request being implemented, no response from him either. Very very unhappy about this ineptitude, not the first time either.