Not impressed anymore

I have a current Claim with King Price, which I am getting no feedback on. On 13th March you sent Mango Appliances to collect my TV. That was the last I have heard. I called customer Care on 19th and was told that you have not yet received a damage report and that someone would get back to me. hmmmm .... I am still waiting - this IS just a TV ???

More importantly and much more worrying. I have read through all my policies since 2015, can someone - anyone - please explain to me WHY, in 2019 out of the blue my car is now showing as 2nd hand/Used ?? Is this something you slip in, and hope no one will notice until there is a claim, by which time it will be too late ? Your agents are VERY QUICK to ask you to give them a good review on this very platform ... but Im sure that a lot of those good reviews are unjustified.