NOT honouring part of their agreement

Yo yo yo KING PRICE people be aware of this insurance, my car has been with them for 3 weeks, Only today they said I must come nd collect my car, and I must pay R4500 FOR ACCES, and we agreed on R0 access, now they say my policy says pay on collection, is it my problem if one of their staff member didn't put the changes on a policy,3 to 4 months ago I was leaving them for other insurance that offered me R0 access, then they called me wanting to know why I am leaving, and I told them about the offer that I got the R0 access offer, then they gave me the same offer and I stayed, now I can't get my car because I have to pay R4500, they say they going to listen to the recordings, how long must I wait for that, and told them that the day of a claim, and they said theIr going to listening to the recordings, and after they came back to me, via an sms saying it is approved, if it was not approved why did they fix the car without the money, THIS IS A **** now I have paid R4500 which was not part our agreement how can people trust such insurance, they don't practice what they preach, it is only they way to get customers