Not Happy with King Price

I am an unhappy client, your service is pathetic. I have been with king price from since my car was brand new and haven’t had a claim for 3 years till recently when my car was in an accident. King price will find every reason not to pay for a claim.

I had a very bad experience from the start of the claim, first no one told me the vehicle shouldn’t be driven, they even phoned to arrange for it to be sent for the assessment ( to drive it there ) and at the end of it all now the final outcome is they won’t cover for the damage in the engine as the car was driven, they knew very well that it was driven because before even driving it to their assessment centre called automagic it was communicated that we can drive it there and the people that do their assessments (automagic) are the ones that said the car is in a driveable condition also, even after the assessment.

I also had to waste more money buying endless airtime to make phone calls to kingprice, why should I be the one to phone all the time instead of your assessors phoning with updates?

I had to get a phone call from a towing company before even getting proper feedback from king price on what is happening with the claim. The towing company had to be the one to break the news and they also didn’t really even know what exactly is happening all they knew is that they were instructed to bring the car back to my place.

We pay insurance so that we can be stress free when an accident happens and instead of being stress free this has been a very stressful phase in my life. I wouldn’t recommend kingprice to anyone, if anything stay away from them!!