WJ
Willie J
1 reviews | Active since Mar 2022
30 Jul 2022, 12:27
Not adhering to customers requests
I mentioned this morning to the consultant on the chat that I'm deaf and can't communicate on the phone, yet your people keep on phoning me and send sms'e and emails that I missed your call!
If you don't stop with this and listen to your clients, I will take my insurance somewhere else!
Regards
Willie
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Replies (1)
King Price Insurance's replyOfficial
01 Aug 2022, 14:08Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our client care team has been in contact via email to discuss.
King Price Insurance's reply01 Aug 2022, 14:08
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our client care team has been in contact via email to discuss.