Not a help full or pleasant Insurance to deal with!!

Not a help full or pleasant Insurance to deal with!! Our car was bumped at the back in a parking lot, the damage is not great just a dent above the bumper that does not look good. I did not open a case because there was no accident and no one was injured and with my previous insurance I did not have to in such case. On the 5th of March I phoned King Price for the claim and when they asked me for my policy number i told them that i still have not received my policy and i was promised a copy would be send ASAP. Being with King Price for a while now I still have not received my policy schedule and am not sure what is expected of me. I had to take my vehicle to Huson speed service for assessment , which i did and heard nothing from Huson or King Price. At the end of March I phoned again to find out what was going on and had to take the vehicle in again for assessment on the 10th of April. I heard nothing from King Price again and phoned them on 23rd of April. The consultant told me they still need something from me, I asked him what else they need for the process to be finalized and he said he doesn't know but he will ask his manager and promised to phone me back in 3 days. Again they did not phone me back and i had to phone on the 4th of May and the consultant told me my claim was closed because I took to long !!!! We are pensioners and have been paying for 2 years now and King Price cant even be bothered to phone back or help us fix our vehicle........why do we pay insurance????? King price will take your money but when it comes to a claim they are not helpful at all.