Non Response to add-on of item on my policy

On Monday, 25 May 2015 I requested (via e-mail) to Client Care, an add on to my policy and also asked for a quote. Reason being that I could not make calls, I was only available via mail.<br> <br> I received a 'read receipt' on said mail, 5 minutes later. A day later, still no response.<br> I sent the same email to the same address a 2nd time, with comments added, again. No response.<br> <br> I sent a 3rd email to a different email address, retentions dept, no response.<br> <br> A day later again, by Thursday, 30th, I finally received a call the afternoon. I was told that they would get the right people to call me back, immediately.<br> <br> It is now, 3.5 days later, still NOTHING??<br> <br> How is this at all service? I am walking around with a R14k valued item, and a week has gone by with no response? I am truly very upset and annoyed at the moment.