1 reviews | Active since Oct 2015
Non Payment of Accident Claim
I would not recommend ANYBODY to be insured with them. I was insured with them and recently had an accident, they rejected my claim saying that I was not the regular driver, they produced a voice recording of the time I wanted insurance from them and it clearly states in the recording that the Insurance belongs to my mother. I enquired what the process will be after this they told me they would give me my premiums back because the contract I had with them was null void since I was not the regular driver according to them. After giving me the silent treatment for 2 weeks I had to call to find when they will pay the premiums back, To my shock I was informed they would only give me one months premium back ( After I had been paying for 18 months). When I enquired why they said they would call me back( Which of course they never did). Today the deposited 6months' premiums into my account and I called to find how they reached 6 months &
Thank you for getting in touch with us. We'd like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we've disappointed you.
Rest assured, we'll investigate this further and contact you as soon as possible with an update.
Royal regards,
The king's court
Thank you for getting in touch with us. We'd like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we've disappointed you.
Rest assured, we'll investigate this further and contact you as soon as possible with an update.
Royal regards,
The king's court
