Non existent after sales service and policy is worded in an ambiguous false positive light

They are not worth expending any more energy but I'm disappointed with my claim outcome. Long story short, the policy is worded in an ambiguous false positive light, they took a very long time to send my call recordings when I was convinced I told them to cover my damaged item, and eventually, they sent the call recording in which they said they would call me back to cover the particular item. I went on with my life assuming I was covered. all subsequent calls were change of address calls not change of cover. Incident happened and am told I'm not covered despite them promising to call and cover me. Am now leaving them on principle