1 reviews | Active since Jul 2016
Non compliace of policy and increase of premium without any claim
<p>On the 04th of May I received my policy renew with the premium of R499,12.</p> <p>Then I've called King Price to update my ID and address. Then I received a new policy with my address updated, but my ID would take longer. Until today I had not received the policy updated with my ID. On the same event I was told my premium should be R506,37 and not R499,12. The reason was the change of address and a mistake done by King Price.</p> <p>Now on the 1st July it was debited on my bank account the value of R512,57. So, what is going on? I do not have any claim, I was not advised of the premium value change and now I do not trust King Price because they are not clear in what they do.</p> <p>My premium is increasing without any further explanation and on top on that the policy does no comply with the actual practice.</p>
This morning a client customer clerk called me and everything was sorted out.
The problem with my premium increase was due to a problem in the system, which was fixed.
As a courtesy, King Price descrease my excess value to R1,500.00 and the premium now is much lower than I used to pay.
I'd like to thank Jason and Johannes Swafo to help to solve this issue.
This morning a client customer clerk called me and everything was sorted out.
The problem with my premium increase was due to a problem in the system, which was fixed.
As a courtesy, King Price descrease my excess value to R1,500.00 and the premium now is much lower than I used to pay.
I'd like to thank Jason and Johannes Swafo to help to solve this issue.
Hi Giuliana
Our sincerest apologies for the negative experience, we are so glad our client care department was able to turn the situation around for you. Thank you for taking the time to re rate the review.
Should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court
Hi Giuliana
Our sincerest apologies for the negative experience, we are so glad our client care department was able to turn the situation around for you. Thank you for taking the time to re rate the review.
Should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court
