Non acknowledgement of complaints

<p>I sent an email on Wednesday ********** advising of my dissatisfaction regarding the repairs carried out on my mobile phone. It's over 48 (business) hours and I have not received any acknowledgement from you. </p> <p> </p> <p>You pride yourselves with providing 'Royal' service, however your service is far from royalty. </p> <p> </p> <p>My claim number: CKP ********** /3. See below the details of my complain: </p> <p> </p> <p>I received my mobile phone back on Friday 14th October from the repairer.</p> <p> </p> <p>Over the weekend I realised these issues regarding the phone which I am not happy with. In short my phone has been damaged and I do not think they can repair it back to what it was.</p> <p> </p> <p>· The speaker is not clear</p> <p>· The fingerprint security feature does not work anymore. I went to an iStore for them to look at the phone and advice why I could not use the feature and was told that the SP you appointed to fix the phone had tempered with the sapphire crystal.</p> <p>· There is something stuck inside the phone that keeps on making a noise</p> <p>· The colour at back of the phone (the space grey cover) comes off when exposed to moisture (liquids)</p> <p>· The screen is not compatible to the phone and the ‘patchwork’ done on it is not look good. The surfacing is not consistent. With time, the screen is going to lift off</p> <p>· The phone freezes (it’s not always responsive) – which it never did before it got ‘repaired’</p> <p> </p> <p>Please take the phone and pay me out. I do not trust and believe in any SP you can recommend to repair the phone again.</p> <p> </p> <p> </p>