No word!

Hi, a requirement for joining King-Price if you do not have a brand new car, is that you need to go to a center such as Glasfit for a car-assessment and or else your car will only be covered for 3rd party. Another requirement was that one needs to have a tracker fitted or else the vehicle will not be covered in an event of theft/hijacking. I had went to Glasfit on the 09 Feb and i bought the car with a tracking device already and sent the certificate on the 09 Feb as well. No response. i called the call-center only to be told that he will send an email to all his colleagues to see if anyone received the correspondence. No call back, nothing. I do get SMS' to state that Im ust have to tracker installed up until this very hour, but no acknowledgement of receiving my correspondence. I wonder what happens to client correspondence sent to KP Insurance? Do staff just email other staff when clients question this? I'm appalled with this service and will be changing insurance companies regardless of this outcome!