No urgency to resolve the claim - (CKP***/8)

Been with King Price for a while now, I have 3 cars covered and household contents and recently moved my building cover to them as well. On the evening of the 23rd November in the Roodepoort a huge lightning storm caused my power to trip on my house. Upon starting the power again my electric fence enegiser, gate motor, intercom, boundary wall lights were all non operational. Logged the claim on Monday morning early, its now Wednesday and I am a sittng duck as my home is not secure and have kids home during the day.

Problem I have is that the urgency to resolve the issue and keep the customer in the loop in non existent from King Price perspective. To date I have been calling the call centre and nobody has ever picker up the phone to give me an update.

Customer service and consideration is lacking and knowing that we stay in a high crime country this should be on the top of their list to resolve and not prolong the process.