No updates from claims department

My vehicle has been at Renew Rivonia from the 1st Nov 2017. Firstly there is no customer service to speak of, I had to fight to get updates on the progress on my vehicle.

• Certain parts were on back order from BMW, understandable but keep the customer informed • The due date decided was the 20th Nov 2017, mailed the service advisor on the 21st Nov as I had not heard anything - no response. • Get a call late afternoon on the 21st Nov 2017 that my vehicle is ready, was at home so told them I will pickup on the 22nd Nov 2017 • On the 22nd Nov 2017 I drive through to Renew it Rivonia – upon arrival I find  vehicle is covered in dust  rubbers missing from my windows  rubbers hanging from the windows  window beading not aligned  small dent from the hail still visible on the right front fender, there could be more!!! • So ultimately no QA was done on the vehicle

Secondly why has King Price seconded work to be done on my vehicle still under BMW motor plan to a service provider that has so many bad reviews on Hellopeter.com. Added to this nobody from King Price has contacted me with regards to my claim, so ultimately King Price does not care about their customers and would only call if premiums have not been received?