MH
Mark H
1 reviews | Active since Feb 2014
05 Jan 2016, 14:20
No trust
My daughter phoned king price insurance on the 28th December 2015 for a quote for her vehicle at 10 am. She clearly stated that she will call them back to activate or cancel the quote. She called them back on the same day at 12.01 pm in the afternoon to cancel the quote and asked them not to deduct any money from her account. On the 1st of Jan 2016 the payment went of on her account. We called them on the 4th Jan 2016 and they confirmed these details! I was told that the payments where loaded between 10 and 12???
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King Price Insurance's replyOfficial
06 Jan 2016, 17:10Hello Mark3welma,
Thank you for bringing this to our attention, our sincerest apologies for any inconvenience caused. The reason the debit order ran was due to the public holidays all debits where already submitted that morning to the banks prior to the cancellation.
We have attempted to contact your daughter but to no avail. We have sent an sms and email advising we are unable to get hold of her as well. We will continue to make contact attempts. Should she wish to contact our retentions department directly she may do so by calling ***.
Royal regards
The kings court
Thank you for bringing this to our attention, our sincerest apologies for any inconvenience caused. The reason the debit order ran was due to the public holidays all debits where already submitted that morning to the banks prior to the cancellation.
We have attempted to contact your daughter but to no avail. We have sent an sms and email advising we are unable to get hold of her as well. We will continue to make contact attempts. Should she wish to contact our retentions department directly she may do so by calling ***.
Royal regards
The kings court
King Price Insurance's reply06 Jan 2016, 17:10
Official
Hello Mark3welma,
Thank you for bringing this to our attention, our sincerest apologies for any inconvenience caused. The reason the debit order ran was due to the public holidays all debits where already submitted that morning to the banks prior to the cancellation.
We have attempted to contact your daughter but to no avail. We have sent an sms and email advising we are unable to get hold of her as well. We will continue to make contact attempts. Should she wish to contact our retentions department directly she may do so by calling ***.
Royal regards
The kings court
Thank you for bringing this to our attention, our sincerest apologies for any inconvenience caused. The reason the debit order ran was due to the public holidays all debits where already submitted that morning to the banks prior to the cancellation.
We have attempted to contact your daughter but to no avail. We have sent an sms and email advising we are unable to get hold of her as well. We will continue to make contact attempts. Should she wish to contact our retentions department directly she may do so by calling ***.
Royal regards
The kings court