No titles just honestly disappointed

Extremely unhappy. I’ve been calling to make manual payments, yesterday I was advised by Jared that I cannot make a manual payment and everyone else will tell me the same, according to Jared the payment showed successful and I told him it was not successful. I told him that this is my insurance and I take it very seriously and he assured me that I am still covered. This morning I get an email stating that I am not covered, still no sign of the baking details I’ve been asking for .

Teach your staff to be helpful instead of listening to extremely loud music. I get we want to create a comfortable and not robotic space however there’s a limit to certain things, it screams unprofessional and just watch how I am provided with banking details today after this post.