JF
Jessica F

1 reviews | Active since Nov 2015

11 Nov 2015, 13:50

NO SOLUTION TO QUERY SINCE MAY!

In May, when I added a 2nd vehicle to my policy (subsequently removed it), was I advised that the inspection certificate for the Audi had not been received. When the i20 car was added, I had called in to the call centre to ensure it was received. The cert. for the i20 was a physical doc, which we received a copy of. <br> The Audi has been ensure with you since January. Please tell me when someone was going to advise me that the inspection certificate was not received?! I took it to the suggested centre in Boksburg on Trichardt Rd. The inspection took over and hour and it was the 1st this guy had to do an inspection on the APP on his phone?! I was assured by him that it was done, so I left it at that. <br> Since May I have called in every month to find out the status of this. 3 weeks ago I increase my HC cover & I again mentioned this problem. The lady assured me that she would arrange a mobile unit to come and do the inspection. I AM STILL WAITING! I have since requested to cxd my policy. <br> I used to work in short term insurance and I am very aware of the importance of an inspection cert. <br> Is this your easy way to not pay a claim??!! These are the rumors I have heard about KP!

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Replies (1)
King Price Insurance
King Price Insurance's reply12 Nov 2015, 17:06
Official
Hello Jess_Fischer,

Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.

We'll give you a call soon to get a little more information, if that's okay, so that we can sort this out.

Please accept our sincere apologies in the meantime.

Royal regards,

The king and his court