No Service from King Price Insurance

No progress 2 weeks after accident.

My accident was on 12/06/2020 (Friday) the insurance was advised on 15/06/2020(Monday) as they are not open over weekends.

It has been two weeks since the accident and the car has yet to be assessed and the claim still shows as pending.

When phoning the call center for updates the call is continuously disconnected.

How can it take two weeks + to send an assessor and approve the claim when all details were provided, including case number, on 15/06/2020.

This is simply not the service I was promised when I first joined KP insurance. They are quick to sell additional insurance and to load debit orders on your account, but they have no intention to deliver on their end when you have an accident.

I am still in hospital and the fight to try and get my vehicle sorted has been hindering my recovery to no end. It is so unnecessarily stressful, despite having been a client for a number of years and this was my first accident.