No service excellence from the very royal King Price insurance...all sarcasm intended

No response to insurance claim. I submitted a claim to scratch and dent on 12 October 2023. Spoke to Antoinette. She said she will send quote to Beverly because quote was too high for scratch and dent. Received no response from Beverly or anyone else. Called again on 20 October and spoke to Shané.She explained she will forward the quote to Beverly because it now falls under comprehensive insurance because the quote was too high for scratch and dent. Today is 25 October 2023. King Price promises royal service and obviously I am receiving the royal boot because I dared to submit a claim. This is the first claim since November 2018 on a comprehensive plan. King Price is clearly only capable of low class service. Not even a courtesy call. And where is my claim? Still in cyberspace?